FAQ

FAQ

Q: How do I check the status of my order?

A: Upon placing your order, please allow up to 3 business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once you order has been shipped, you will receive a tracking number to your order if available. 

Q: How long does shipping take?

A: Our warehouses are located around the world. For domestic orders in the United States, Wall Art and Jewelry are specialty items and can take 7 days to process, and can take up to 15-21 business days for delivery from the date of shipment. Apparel items normally take 7-10 days for processing and delivery. For International orders, please allow 21+ days for delivery. Factors such as delayed logistics and customs clearings may have an impact on the delivery time. 

Q: Do you ship Internationally?

A: Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.

Q: Is your website secure with my personal information?

A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.

Q: How do I order on your website?

A: Simply find the product you'd want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!

Q: Does Cosmic Art provide a quality guarantee for all the products being sold?

A: Absolutely! If you  find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!

Q: Do you honor returns if I'm not satisfied with the product(s)?

A: Absolutely! Simply visit our return policy page for complete details. If you have any additional questions that has not been addressed in our FAQ. Please contact us at Admin@CosmicVibes.Shop and we will get back to you as soon as possible.

 

Artwork/Print Questions:

Q: What is the difference between Matte and Canvas prints?

A: The main difference is how they are mounted and displayed. The canvas prints need to be gallery wrapped:http://en.wikipedia.org/wiki/Gallery_wrap and the matte prints are a thick poster material that can either be pinned to the wall or framed normally. The image quality is very comparable and both hold an extremely high level of detail.

Q: Where can I buy a frame for my print?

A: Most people have a local framing shop that can easily do custom work on matte or canvas prints. For custom matte frames there are also online shops that sell them such as this one: http://wholesaleposterframes.com/product_info2.php

Q: Do the prints come framed?

A: We offer both rolled up or framed options for most art prints.

Q: How long do art prints last?

A: With proper care and display (not in direct sunlight) our prints will last up 100 years or longer without fading.